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Axialent is a consulting company that helps organizations
achieve their goals with effectiveness and integrity. We help our clients
align people’s values and behaviors with strategy, promoting responsibility
and conscious choice.
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Those who enter the gates of heaven are not beings
who have no passions or who have curbed the passions, but those who have cultivated an understanding of them.
William Blake |
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"In customer service at 3 Mobile, one of our key areas of focus is to resolve the customer's issue on their first call to us. Prior to introducing the concept of Player/Victim to our contact centre employees in India, this was measured at 55%. Within 12 weeks of running the cultural workshops in Mumbai with Axialent, this has increased to 70% and is still improving. This has been the single biggest impact we have seen on any of our service measurements."
Michael Young, CTO,
Hutchison Telecom Australia
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"Culture Change: Does HR Have a Role?" by Carolyn Taylor
Much has been said lately about culture and the im... |
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The World Economic Forum honored Andy Freire with the "Young Global Leaders" award
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Crouching Tiger, Hidden Dragon
A review by Chris Holmberg |
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