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| Observations & Assessments: Transforming Toxic Thoughts into Effective Communication |
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| Distinguishing between observations and assessments and checking our assessments in a conversation, helps us become aware of our own frames of reference and those of others. |
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Also, this awareness helps resolve breakdowns in communication, reduce misunderstanding and allows us to act in ways that generate effective action.
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 See complete article |
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| OBSERVATIONS & ASSESSMENTS BY FRED KOFMAN.PDF |
 106.2 KB |
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Primal Leadership, by Daniel Goleman
Commented by Guillermo Bort... |
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