2020 has left a trail of exhausted people, mentally drained, after coping with a year of high uncertainty. We learned to adapt by force and reinvented ourselves. But more importantly, where we developed resilience, our ability to bounce back in the face of adversity grew and as a result, we came out stronger.
 

Ready for 2021? Bring it on! …but how?

How are we supposed to be ready for new endeavors when most of us feel the urge to step down and go slow for a change?
2021 is already proving itself challenging. We aren’t close to overcoming the COVID-19 crisis and we still need to care of ourselves and others.  Meanwhile, the world keeps changing. New opportunities emerge in the midst of this crisis and lots of organizations struggle to survive and transform their businesses. It can feel overwhelming.
Leaders are not only dealing with their own need to reconnect and reinspire themselves, but they also need to take care of their teams, as many continue to work remotely while performing other roles (homeschooling, taking care of our elders, looking after our home etc.). Some may be suffering from change fatigue, by being constantly called to change their way of working, taking on more responsibilities as a consequence of employee cutoffs and new demands.
However, not everything is doom and gloom. There is a silver lining: we have learned a lot in 2020. We have increased our ability to confront difficult circumstances and take advantage of new emerging opportunities driven by change. Each of us has what we need to rise and shine. We just need to remind ourselves of it and invest time in renewing our energy and leading the way into 2021.
 

Balance work / life integration

There are simple, yet powerful, things you can try that will help refuel your energy, reignite your enthusiasm, and bring focus to what’s important, thus improving your wellbeing.
 

1. Disconnect to re-connect.

With travel restrictions and lockdowns throughout the world, taking time off to stay home seems counterintuitive for some of us. We usually connect holidays with traveling. However, now, more than ever, we desperately need time to pause and disconnect fully from work and daily activities. We need time to recharge, even if it means staying home, relaxing, and doing nothing. Some of the most brilliant ideas have flourished while doing nothing… just being. Plan for it and make sure you also unplug from technology. Technology has been a main character in our lives in 2020. Let’s give ourselves a break!
 

2. Re-commit to yourself, connecting with what is important in your life.

Take some time to reflect on what you value most: is this the life I want to have? What do I really want my life to be about? How do I want to live my life? What gives meaning to my life? Where do I want to invest my time and energy?
Gifting ourselves with time to envision what we want and grounding our thoughts re-connects us with what’s important in our lives and gives meaning to everything we do. Spiritual meaning is an unlimited source of energy.
 

3. Do something you love every day.

Make a list of the things you enjoy doing that lift your spirit and feed your inner self. Set aside some time every day to do the things you love. The key to refueling your energy is to be consistent and invest time in you. This will help you to be centered and present.
 

4. Count your blessings.

Practice gratitude deliberately every day, until it becomes a habit. Gratitude and appreciation unleash joy and happiness and provide us with a sense of wellbeing and peace of mind. We can train our minds to focus on abundance rather than scarcity, on appreciating what we have instead of what we miss. It helps reorganize our priorities to enjoy life as it is.
 

5. Celebrate your achievements.

Take time to celebrate what you have accomplished, even what you judge to be unimportant. Don’t take it for granted. Small celebration rituals, such as sharing what makes you feel proud with others or voicing your emotions can be enough to reinforce a sense of accomplishment, strengthen your character, and fill yourself with new renewed energy and craving for more.
 
A new year is a great time to stop, pause, and recommit to ourselves and what is important for us. It’s a time to refresh and consciously replenish our energy. There are small and important practices we can learn and apply every day that helps us stay focused, energized, and enjoy the ride, increasing our wellbeing and living a more conscious life.

There are a lot of articles out there aimed at helping us navigate the “new normal” of working from home and the challenges that come with it. However, most of these articles seem to focus solely on the technicalities of managing this new situation. How do you keep a schedule and maintain a routine? How can you make sure you have a comfortable workspace at home?  There seems to be very little out there about creating real connection in virtual meetings. And that might be the thing we are missing the most about in-person workplaces.
It can be easy to think that having an effective meeting relies simply on a strong agenda or a timekeeper. However, it is the more subtle relationship interactions that help foster strong team dynamic, collaboration and performance.
Creating Real Connection in Virtual Meetings: woman at her computer
 

Creating Real Connection in Virtual Meetings

How do you begin your meetings? Do you check in first, or do you jump right in? If you jump right in, then how do you know everyone is aligned with the purpose of the meeting and fully present? Could it be that some people are distracted from other meetings or with other concerns? How do you ensure everyone can fully contribute?
Given that we are working virtually, it can be easy to miss the physical cues you may otherwise perceive if you were sitting in a meeting room or would have gathered from the few minutes prior to the meeting starting. It can be easier to misinterpret situations in a virtual context than when you have all the data of an in-person interaction.
 

Checking in with the Three C’s

Beginning each meeting with a check-in allows you and your colleagues to become fully present and openly share intentions and concerns for the meeting. The questions shared below are an ideal way to ensure you capture connection and context, not just the content (or agenda) of the meeting.

  1. How do I feel arriving at this meeting?  (Connection) Take the time to connect on a personal level before moving on to the next question. As team members are juggling many different challenges, this is an opportunity to foster connection and understanding within the team.
  2. What circumstances make this meeting relevant and important to me and the team?  (Context)
  3. What results do I hope to obtain by the end of the meeting? Why are these results important?  (Content)
  4. Do I have any concerns that will prevent me from being “present” in the meeting?  (Context)

A modified set of questions can be used to “check-out” upon closing the meeting, so that all participants feel heard. It provides a space for each person to express how they felt about the outcomes of the meeting and share any concerns or issues that may not have been addressed. This concludes the current meeting and sets up future meetings with a strength of connection helping to build a strong team culture.
In addition, it is important, particularly in a virtual context, to continue to check in with participants during the meeting inviting them back in to contribute and be active.  Again, as you are not privy to the usual non-verbal cues, you may miss a person disengaging or becoming discontent.
 

Conclusion

There are many challenges to remote working, but as many companies continue to work in this way and consider a blended approach going forward, issues such as collaboration and team connection become even more important. Fostering connectivity and making sure all voices are heard is an important way to support your team as they navigate this new way of working.
 
If you would like to know more about how Axialent can support your team with a free check in exercise, please click here.

Quote from James Anthony Froude "You cannot dream yourself into a character,; you must forge and hammer yourself one." Never let a good crisis go to waste.
In the first post of this series, I shared an anecdote of how I once heard an executive in the US say “Never let a good crisis go to waste”. On the second post, we briefly explored some ideas about how the crisis and how we respond to it might have a long-lasting effect, with downstream effects impacting our character. In this post, I would like to share some thoughts on how a practice of empathy and gratitude can be a character-building ‘workout’.
As the pandemic continues to wreak havoc in our healthcare and economic systems at the macro-level, the downstream impacts it has on our lives are extremely varied. However, it is difficult to keep in mind the different impact ‘modalities’ it has. The conversations, articles, podcasts, news, etc. from the last weeks have gotten me thinking about the different realities people are experiencing – and it’s prompted me both to empathize more and be grateful for my own situation (still working on it!). We can look at some of these different realities through a large number of different ‘lenses’ or perspectives to help with the mental and emotional exercise. Let’s start with the lens of work situation by looking at a very very high level way of grouping different types of work circumstances many of us are facing right now.

Knowledge / remote workers

This is a segment of the population in many countries that has the great fortune of being able to continue their work from home. Some were already doing it before the crisis, but many people in several countries are now full-time remote workers, for the first time. Those who had not worked remotely before might be struggling with the basics: i.e. setting up a proper physical space, improving their setup to have proper internet connectivity (have you been on a videoconference recently where someone is struggling to get good wifi signal inside their house?), proper headset, etc. For some others, the challange might be not only the setup, but also the learning curve to work remotely: I’ve heard from many of our clients how they have struggled to teach their people how to work remotely overnight, with some even paying online courses to teach their workforce how to operate in this environment. There are some others who now struggle to manage a workforce which became a distributed one overnight.
On top of this we can layer other type of complications – a Wall Street firm HR Director recently shared with me a situation they are facing with their younger workers. Many of them might find themselves working out of a densely populated urban area in which they live with roommates in a small space (think NY or San Francisco, for example). In their small apartments, they might not even have a suitable space to camp out with their laptop and take a call, or said space is not enough to have all roommates trying to do it simultaneously. Others might find themselves locked in their house with their kids running around with no school – trying now to double not only as remote workers but as homeschool teachers. I have heard hundreds of variants of this type of situation, but even though it is undeniably disruptive and stressful, it is a great situation to be in, especially if we consider others.

Still with a job, risking it

There are many others who are fortunate enough to still have a job, but it can’t be performed remotely, and it needs to be performed. Thousands of healthcare workers (facing greater risks than anyone), bank branch employees, supermarket employees, essential service provider workers (water, electricity, internet) among many others. They not only have to deal with potentially having their kids at home, but to continue performing their job – and essentially doing it knowing that everyday that passes they risk contagion, with all the uncertainty that comes with it. “Will I get mild symptoms or end in the hospital? Can I pass it on to my kids and or older relatives living with us?” are thoughts we all might have, but I can only imagine the way they are amplified for those having to leave home everyday to go to work.

Now unemployed – and unprotected

Then we have millions who are now (or about to be) unemployed… and depending on which country they are in, and their situation, this can be a downward spiral with potential ramifications worse than the virus’ most common course. A startup CEO in Mexico recently told me “in my country, poverty will kill more people than the virus”. There are billions of people who live either under the poverty line, or who barely surpass it yet require income on a daily or weekly basis to survive. An interruption in income of a few days can mean they can’t pay rent or other essential expenses. Losing employment can mean they lose their medical insurance, whether private or public…

Other lenses

Sickness and death is yet another lens through which we can try to empathize. Both can touch us all – whether we live in the 1% strata or live in poverty, employed or unemployed, no one is immune to this. We’ve heard about infected (and recently dead) royals and celebrities all the way to the mass graves for the less fortunate ones.
There are additional, countless lenses through which we can try to empathize with others during these times: age (i.e. older people seem to have higher mortality rates), having access or not to testing and healthcare if needed, being able to take care of oneself even for basic chores like shopping, the political situation of where you live (those under totalitarian regimes might be on slippery slope to lose even more freedom), etc.
Whatever the lenses we choose to practice empathy, they can be helpful to get some understanding of what others are living during this crisis. If you are reading this, there is a very reasonable chance you are in one of the more fortunate situations: hopefully you have the financial means to weather this storm out, or you still have a job you can do remotely. If this is the case, remember, even if you are experiencing hardships, count your blessings: there are probably millions who would see your current situation as an answer to their prayers, if they could switch places with you today. Realizing that can help put things in perspective – and it’s one of many ways in which we can individually do our work to avoid letting this crisis go to waste.
 
First published in LinkedIn 

Marcus Aurelius quote "It can ruin your life only if it ruins your character. Otherwise, it cannot harm you - inside or out." Never let a good crisis go to waste: Part 2 - Who do you want to become? Crises as opportunities to (re)build our character.
It can ruin your life only if it ruins your character. Otherwise it cannot harm you — inside or out. Marcus Aurelius
One of the most tangible aspects of a crisis like the one we are living is the material damage it causes: sickness, death, lost jobs, etc. There is, however, a less tangible but also very important dimension: the net balance a crisis has on our character as individuals, and the overall impact on society as a whole stemming from this.
Many phrases such as ‘adversity reveals character’, or variants of it, seem to indicate that a crisis will bring out who we truly are – and in many cases this won’t be a pretty sight. For example, in the current SARS-CoV-2 pandemic we can find dozens of stories of people who are taking advantage of the situation for their own benefit.
The flip side to this is seeing others rise to the occasion. Every tragedy brings its host of heroes, even if most of them remain unknown. Think of the first responders during 9/11, firefighters and others helping people out of crumbled buildings during an earthquake, rescue personnel saving people during floods – or, right now, thousands of healthcare workers, law enforcement personnel, food supply chain workers and countless others who are risking their lives for others.

The opportunities

We see responses ranging from the vile to the heroic and everything in between. This, however, does not prove that the type of responses we see is an inevitable result of a crisis ‘revealing the true colors of individuals’. Even under the most dire of circumstances, we all still have a choice. In other words, critical situations highly correlate with individuals showing more of who they are, but it does not invariably cause it. This might seem like word play from someone with nothing better to do than playing semantics, yet the implications are deeply profound.
Circumstances do not force me into acting one way or another (for better or worse) – I still have a choice. And what I choose has an impact on my character, every single time. Given that crises confront us with an abnormally high number of choices to make every day, we are basically on an accelerated path to build or destroy our character – and we do not have the option of choosing not to be on this path. Either by action or inaction we are doing something to our character. We are much better off by becoming aware of this and improving our choices every day.
Let’s look at this at different levels to illustrate:

At a personal level

A crisis is a perfect (and unavoidable) daily practice of how we react in the face of stress. It is an emotional gym that gives us the opportunity to ‘put in our reps’ every day. Pandemic panic shopping is making it increasingly hard to find vital supplies? This is a text-book definition of a situation to be legitimately stressed about: it can kickstart a downward spiral of fear, horror, self-pity, anger.
It’s also an opportunity to practice how to refocus my mind on what I can control and operate in that space, as limited as it might be: first rep of the day. Kids running around the house with no school – while trying to take a conference call? Check, that is very stressing – how am I going to respond to this? Second rep of the day. Sales projections are down? Third rep of the day: practice how I will manage my stress. You get the picture.
The difference with a physical gym is that here we don’t have the alternative to skip it: we are in it, and we will be putting in our reps. They can be reps in which we practice how to get more stressed, angrier, fearful… or they can be reps in which we try to give the best response we humanly can to every prompt. Every choice we make to every one of these prompts, every one of our responses, is a character building block.

At a relationship and / or family level

The lockdown half of the world is currently experiencing has resulted, amongst other things, in an impact to our relationships and / or family life. Young couples who are now living together out of necessity. Families with several generations living under the same roof while weathering out the situation. Couples in the process of getting divorced having to share the same living space, as their separation proceedings slow down or are temporarily halted. Death of loved ones. Families losing the income of one or both parents. Kids homeschooling putting an additional strain on family dynamics. Many of these scenarios can be stressing, depressing, anxiety-inducing, or worse.
If your specific current set of circumstances has made your life more complicated, how are you responding to it? Note that the question is responding to it, not how did you respond to it? This means that you have responded to it, you are still doing it, and more likely you will keep on doing it for the days and weeks and maybe months ahead. Is there a way to respond to it better? Can you address the content of the challenge (tension, grief, whatever it might be) with a better grip on your emotional response? Can you recognize the emotion in the situation, acknowledge it, but not be controlled by it?
The harder our circumstances, the harder choosing to respond to them in a constructive way can be – yet, like most other things in life, practice helps. And every day we have the opportunity to practice a better response. That practice is a way to improve our character. We’re already at the gym: might as well put in the work to come out of this stronger.

Never let a good crisis go to waste

This brings us back to the beginning. Crises bring about painful, tangible consequences. Thousands of us will not survive this pandemic – yet most will. The tragedy and grief that we have and will have for those dying is here and will be here. Let us not add to this tragedy by also losing vast amounts of human quality with the survivors’ characters deterioritating. Instead, let’s honor the departed by becoming a better version of ourselves for now and the times to come. 


Mindfulness in leadership is becoming quite trendy.  I have been receiving Google alerts on mindful leadership for the past few years and I am excited to see an increase in interest and commitment to mindfulness practices by organizations. Why is mindfulness getting so much attention and how can it help you lead?
Jon-Kabat Zinn, the founder of the Mindfulness-Based Stress Reduction program at the University of Massachusetts Medical Center defines mindfulness as paying attention in a particular way; on purpose, in the present moment, and non-judgmentally. I believe the interest in mindfulness is increasing because of the lasting physical and psychological benefits experienced by those who regularly practice. There are over 10,000 research papers now available on the subject and what once was seen by many as “woo-woo” or “out there” is finding its way into the mainstream. Companies such as General Mills, Google, Apple, Astra Zeneca, Aetna and others have implemented mindfulness programs.
Dr. Patricia Collard author of The Little Book of Mindfulness describes the benefits of practicing mindfulness as follows:

  • Increased experience of calm and relaxation
  • Higher levels of energy and enthusiasm for living
  • Increased self-confidence and self-acceptance
  • Less danger of experiencing stress, depression, anxiety, chronic pain, addiction or low immune efficiency
  • More self-compassion and compassion for others on our planet.

With the demands of modern life and the pressures of high performance, many find themselves in a frequent state of overwhelm and often experience heightened feelings of anxiety. When this state increases over time it can have a negative impact on relationships, physical and mental well-being may deteriorate and the ability to focus and make decisions diminishes.
My journey into mindfulness began seven years ago with the practice of yoga. After the stock market crash of 2008, my husband and I decided to transform our lives. Most simply, this involved both of us starting our own businesses while raising two young children and committing to live purposeful and adventurous lives. It was also a commitment to live with what I perceived to be greater uncertainty and financial risk.
My main intentions during this transition were to experience inner peace, create a sustainable marriage and family and leave a meaningful imprint on our world.  I also wanted to experience gratitude and joy and less feelings of struggle. I wanted to worry less and trust more.  Three mindfulness practices that have supported me are journaling to increase feelings of gratitude, guided meditation to learn to be in stillness and checking-in with myself to notice my inner state before responding.
The application of mindfulness can support a broad range of situations including leading an organization or business unit more effectively. A conscious business promotes mindfulness for all of its stakeholders. This means that employees are encouraged to contemplate their own selves and what brings them meaning, happiness and fulfillment. They also must understand the needs of their customers in order to bring them products and services that support their growth and well-being.
A simple way to begin experimenting with how mindfulness can help you lead is to pause when you are facing a challenge and walk yourself through the following centering practice:

  • Bring yourself back to the present.
  • Let go of any concerns or worries for the next few minutes.
  • Allow your eyes to close or just soften your gaze.
  • Breathe, notice your chest rise and fall.
  • Sense your feet, chair, and feel the support beneath and around you.
  • Notice where your body is particularly tense and let those places relax.
  • If you notice your mind start to wander, come back to your breath.
  • When you are ready, take a deep breath and come back.

Notice what happened. How is your inner state different? From this state, what alternatives are revealed?
Organizations change when the individuals within them transform. Mindfulness practices can support your personal transformation and increase your capacity to lead yourself, others and your organization more effectively through times of uncertainty and change.

An organization cannot evolve beyond the level of consciousness of its leaders.
Most of us are experiencing rapid change in our world. Whether it is career uncertainty, relationship challenges or disruptions and advancements in technology, the result is an undercurrent of overwhelm. In addition, outdated ways of thinking and leading do not address the level of interdependence and complexity we currently face. To address these challenges, our consciousness needs to shift, and we need to be open to managing change in an integral way that focuses on both internal and external transformation.
Organizational change efforts fall short when personal and cultural change are left out of the equation. A solid strategy is not sufficient. To be successful, we must attend to the three dimensions of business:

  • IT — achieving exceptional results
  • WE — embodying the best of the organizational culture
  • I — allowing for full expression of each individual’s gifts and talents

Corporations tend to focus least on the “I” dimension or development of the individual’s inner world. However, cultural transformation begins with personal transformation. For the system to evolve, people have to evolve.
Human consciousness grows through a series of stages. Robert Kegan, author and professor at Harvard Graduate School of Education, and Lisa Lahey, advisory board member of Axialent, are the leaders in this research and theory. There are three stages of adult development including the socialized mind, self-authoring mind and self-transforming mind.

  • Socialized mind: The self is defined from the outside in and succeeds by acting within socially prescribed roles. Leaders at this level typically lack the capability of broadly sharing power.
  • Self-authoring mind: The self follows its own path, and action becomes an expression of inner purpose. Leaders at this level begin to share power.
  • Self-transforming mind: The self engages with shadow side and parts that have been ignored or not developed with curiosity and compassion. Leaders at his level become community oriented with a focus on sustainability and common good.

As the leader transforms into a higher version of himself or herself, the system and culture of the organization can transform as well. The evolution of both the leader and system is interdependent. The organization cannot evolve to a higher stage of consciousness than the leadership. Until the system organizes at a new level, it delays the development of people in the system.
What is it that allows us to operate more consistently at a higher stage of development? Practices do. Practices such as mindfulness, self-mastery of body, mind, heart and soul as well as dialogue are key to transformation. Without practices, shifts from stage to stage are less likely to happen.
Mindfulness
Research strongly suggests that practices such as meditation accelerate the stages of development. Meditation is one way to cultivate mindfulness.
Mindfulness is being aware of or bringing our attention to this moment in time, deliberately and without judging the experience. When we are overwhelmed and stressed, the higher order executive functions of our brains literally shut down. Critical decision-making reverts to the more primitive and reactive brain centers, and we go on autopilot to cope.
Neuroplasticity is a process by which we train our minds and change our brains. What this means is that we can cultivate qualities and states of mind through mindless habit or intentional discipline. Through repeated practice, we can measurably reshape and rewire our brains. In as little as two weeks of a disciplined mindfulness practice, there are measurable changes in the number of connections between neurons and the thickness of portions of the brain related to increased self-awareness, greater self-mastery and higher mental processing. These potentials are only realized if we have the discipline to engage in the inner work to develop the neural connectivity.
4D Self-mastery: Body + Mind + Heart + Soul
Our human potential includes a range of physical, mental, emotional and spiritual capabilities. As we move through the stages of development, each of these aspects are developed and ultimately brought into balance. When we are young, our primary focus is body intelligence. In adolescence, emotional intelligence emerges. As we move into the socialized mind, we tend to focus less on our bodily and emotional intelligence and begin to favor rational capacities. Developing higher stages requires we reclaim our bodily and emotional intelligence valuing gut and heart.
So what is spiritual intelligence? It is a way of seeing and acting that focuses on doing the tough work of transforming body, heart, mind and soul. It is the practice of transformation itself.
If you are interested in assessing yourself in each dimension, take the 4D self-mastery assessment. This will give you an idea of what you are doing well and where you could focus your attention: 4d-self-mastery-assessment
Dialogue
While individual transformation is essential for organizational transformation, we still need to find ways to work together so we can create higher order systems. Dialogue is a key tool for being in higher order relationships and accessing the deep wisdom that is in the collective. It is a means for both personal and collective transformation.
Dialogue practice involves suspending judgment, listening deeply, and balancing advocacy and inquiry. These are skills we teach as authentic communication. These can be practiced in 1:1 coaching, mentoring and team conversations. People share their truth and listen to the experience of others. Through dialogue, assumptions and beliefs have a chance of being exposed and reexamined in service of creating a higher order system.
Albert Einstein once said, “No problem can be solved from the same level of consciousness that created it.” Our task as leaders is raising consciousness. Choice follows awareness, and your choice has the power to transform. Through practices such as mindfulness, self-mastery and dialogue, we can lead transformation from within.
What is your current development goal?